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Can't add money to a child account

I've been trying to add money to my child's account for a while now, but always get the following error message:


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CV: +oBF5Uw+okSseguW.28.37.9

The message is always the same. Anyone know what the problem is?

Add money to your child's Microsoft account
 
1.  Go to account.microsoft.com/family and sign in with your Microsoft account.  
2.  Find your child’s name and select More options > Spending > Add money and follow the instructions. There are several preset amounts to choose from. Your Microsoft account balance and gift cards are non-transferable to another person or Microsoft account. For more info, see Microsoft gift cards terms and conditions.   
3.  Turn on Ask a parent to help avoid surprise spending when your child uses credit cards: Find their name, select Content restrictions, then switch Needs adult approval to buy things to On.

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You can also try to remove and re-add back your account or the child account vice versa from the device and try to transfer the funds again. If it doesn't work, better contact Support so they can check if there is a need to fix within the account such as risk rejections as this can be fixed easily once you have contacted them.

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HI,

Go to https://account.microsoft.com/family/ (sign in with your account) , you should see "add money" on the right of your child account, just click on it and follow instructions.

If you still cant, call Xbox live helpdesk > https://support.xbox.com/contact-us

Regards

Wishcatcher
Xbox Ambassador since 2013

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Last updated December 27, 2023 Views 2,137 Applies to: