Can't Add Microsoft Points

Okay, so last night I added a thousand points and bought Warhammer Kill Squad.  I then wanted to buy Bastion so I went to add more points.  For some reason it won't recognize my payment option, even though it is up to date and not frozen.  I then tried to go online to add points and every time I click on the add points link it takes me to an error page "you've found a glitch in the system".  Anyone have any clue why this is happening or how to fix it?

 

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Last updated July 4, 2018 Views 1 Applies to:

Are you sure the card for the Microsoft Points are activated and/or are not used already?

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I've had the same problem. I've tried two different credit cards too. It has to be a problem with the service.

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So far there has been no Update on Xbox.com/support for a Service alert, you should report this problem to Microsoft at 1800-4My-Xbox.

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So Gears2 DLC finally goes on sale and I can't even add points to get it.  Makes sense.

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If you need to do it quickly, you can phone Xbox Support and they will be able to manually add your card details to the system.

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