Cant add creadit card to account

The error says that account billing address does not match mine billing address for the credit card. But its matches,tryed for few times. I use that card for lot of online purchasing,but i couldnt add it here. The error points red all the lines that i have on the page,like adress,city,name/surname and the number of the card,but i every tryout i loose a bit of money from the card...hope like a bank fee,so the number and name/surname i entered correctly. So any idea to help me?

 

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Last updated July 4, 2018 Views 12 Applies to:

My card is ok,i use it for many online services... my english is rathet bad,im not ready for telephone call) Well i will wait till the fee returns me,and try some more...or even buy a disk...and there is a question...if i buy a game disk can i save it on the hard disk?

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Hey there,

This normally happens when there is a problem with your payment info....mainly if there is an expired card on your account or even if there has been minor changes too.

You can try the billing site to see if everything is entered correctly or to make sure your changes are correct too. If you have an out of date card,  you will have to call support and talk to billing to have them help you sort it out.

https://login.live.com/ is for the billing site.

You can call 1-800-4MY-XBOX and press the buttons according to your issues so you can have a Billing Agent correct your info.

You can also you the support link from this site and it will give you a few options on ways to contact them too.

http://support.xbox.com/en-US/

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You can save the game to your hard drive to make the loading go faster, however it's not possible to play the game without the disc.

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Couldnt find any support e-mail,only phones. Is there any?

Ms points...for them i can buy any game in the store?Im the new one here,so dont understand that the difference ms point with real money.

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I see.

Well,i succesfully added a credit card through the xbox menu,i mean from the console.

Well,is there any chance the fee to be returned? I mean then i tryed to add the card from the site,every tryout i lost 1$,so i've tryed few times,so there are some $ which was payd.

sry for bad english,its not my native language.

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Hey there Mercy! The $1 charges are just to verify the credit card is active. They are usually refunded within 24 hours, so you shouldn't have lost any money there. To confirm this, you can contact your banking institution and they can pull up the records. I hope this helps, thanks!

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No fees returned...payed for errors...

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You can contact Xbox Support to help put in your credit card support.xbox.com/.../contact-us, you can also go to your local store to purchase a gold memberhip and/or ms points prepaid card

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