Cannot resume download of Lego Star Wars III, The Clone Wars

Bought the Xbox 320 GB hard drive.  Came with a code to download Lego Star Wars III, The clone wars.  Download timed out...said to try again.  This is not in my available downloads or history and it will not take the code again.  Any suggestions?

 

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Last updated July 4, 2018 Views 0 Applies to:

When you redeemed your code, did you do it through Xbox.com or your Xbox console?  Also, did you confirm that the code was redeemed on the right account, and not another by mistake?  The only reason it wouldn't show up in your Download History is if it wasn't redeemed on that account.    As for the code not going through again, it will only take it once.   I would suggest checking any accounts you have on your console to make sure it's not in another accounts' download history, and if nothing else, try contacting Xbox Support either through Phone Support or Chat Support, provide them the 25 digit prepaid code that you used, and they'll be able to trace it back to whichever account it was redeemed on, and be able to provide you with further assistance on how to get that download started again.

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Thank you--only have one account so will try your suggestion of contacting them and finding out where the game went :( and why it did not fully download.  

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