Cannot redownload DLC purchased with redemption code

 After using the in-box redemption code to download Dragon Age 2's Black Emporium DLC, we switched our hard drive to a different console.  Upon attempting to play the game on the new console, we received an error message declaring Black Emporium corrupt and that we needed to redownload it.  We deleted the DLC from the hard drive, and then transferred the licenses to the new console (We didn't find out we could do this until after we'd already deleted the content.).  When we went in to redownload the same DLC from the DLC menu in game, it said that no DLCs were available.  So we went into the XBox market place to find Black Emporium, and upon trying to redownload it, found out that it wants us to completely repurchase the DLC and deduct the cost from our points. 

Without downloading Black Emporium, we are unable to play any of our previously saved games, as we played them with the DLC already in effect.  We even tried using the same redemption code to redownload, but it said that it had already been redeemed.

Any help?  I really don't want to spend 800 points on a DLC that game free with the game.

 

Question Info


Last updated July 4, 2018 Views 6 Applies to:

Check your download history - support.microsoft.com/.../962228

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