Cannot purchase MSP?

Today i decided i wanted to by Battlefield 1943, noticing i didnt have enough MSP i tried to by 1000 of them. What came up soon after shocked me, "Can't Authorise the selected payment...", So as it told me to I tried my paypal (as i was currently using my Mastercard), this too didnt work. I added the mastercard again to make sure everything was right. This still ended up with the same result. I contacted the support team and recieved an email soon after, I did everything it told me and still i couldnt buy the MSP. I have checked my Billing statement and everything seems fine and dandy. I know the problem but do not know the reason nor the solution. This is where i am stuck, does anyone know how to solve this issue?

 

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Last updated July 4, 2018 Views 0 Applies to:

hi if this problem is still persisting i would really recommend getting in touch with customer support. they will be able to help you out. here is a link to the number forums.xbox.com/.../879482.aspx hope this helps out.

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Nope that didnt work, i still have this problem :(

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Thanks for the reply, i will try this out in the morning to see if it works.

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I just sent this to another person on the forum, but thought you may find this helpful aswell. My issue was exactly like you described - 'cant authorize selected payment option' or 'cant auhtorize selected instrument' The reason for my issue was my internet service provider, luckily a specialist did his job and fixed it for me.

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Could you try a few things:

-Can you try to 'go gold' on a different (or new) account. You won't need to purchase gold, but you can try to see if the memberships come up.

-If that fails, if it is possible can you try purchasing gold through a different IP. By this i mean using a different wifi, or data connection (e.g. Using a friends wifi at their house or going through the data connection on a mobile). I am quite convinced it is an issue with your internet service provider, this was my issue. After researching more about that error code it could indicate that you are being blocked from accessing marketplace features such as purchasing or you cant access them due to connection errors.

-Can you try changing the contact email under the billing contact information on the 'my account page' (especially if the contact email is the same as the windows live ID you are using)

-If everything so far has failed, then trying changing the windows live ID of your account on your console under account management. Please be aware this can only be changed every 30 days and you must allow new Windows live IDs to exist for 30 days before using them.

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If all has failed so far i strongly recommend, getting in touch with the support team. They finally fixed my issue after getting a specialist on the job. You can use the web app to chat here: support.xbox.com/.../contact-us  or call (800) 4MY-XBOX or (800) 469-9269.

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