cannot purchase content other than movies?????

im un able to purchase any games or content for some reason i can only rent and buy movies but when i attempt to purchase saints row 4 its is not allowing me to complete the transaction for some reason???

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Nuclear beas965,

  Are you receiving a particular error message when it attempts to complete the transaction? If so, please provide the error number and exact details of the error message.  Try the following: 

 

Clear your Marketplace System Cache

The Xbox 360 console also stores temporary files for Xbox LIVE Marketplace. Clearing the Marketplace cache may fix this problem. Follow these steps:

1) Hit the Xbox guide button, then scroll right and go to the Settings tab, and then select System Settings
2) Select Storage then select Hard Drive

3) Select System Items then select Marketplace System Data

4) Select Delete and click Yes to delete the marketplace data.

 

 

Clear your System Cache

The system cache contains temporary files that are used by the Xbox 360 console. Clearing the system cache may fix this problem. Follow these steps:

1) Hit the Xbox guide button, then scroll right and go to the Settings tab, and then select System Settings
2) Select Storage then select Hard Drive
3) Highlight Hard Drive, and press Y (Device Options)
4) Select Clear System Cache and select Yes

5) Repeat steps 2 thru 4 two more times so that your Cache is cleared 3 times

Restart Your Console


Let us know if this resolves your problem.

 

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It did not work i tried all steps nome worked

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Hey there Nuclear,

Sorry to hear you're having issues purchasing. It looks like your account might have a risk block on your account. If you haven't already I would definitely get in touch with our Phone or Chat Support for further assistance as they are best equipped with the tools to help you get everything sorted out.


Please let us know how everything goes! 

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