Cannot play Age of Empires Online due to terms of service and parent approval

I've paid more than $30 on Age of Empires Online, and I cannot access the product key because of the terms of service agreement.

Everytime I login it asks for a terms of service acceptance and then the parent account has to accept the agreement.

Problem is that I don't even have a clue what the parent account is, or what the email or password was. I'm over 18 years old, and i'm unable to promote my account to the parent account because of the terms of service agreement.


Question Info

Last updated July 4, 2018 Views 2 Applies to:

You have the parental email addresse written down, right? If not, go to the Xbox and try to accept the Terms of Use and it will be shown to you.

1) Take that to for the password reset

2) If you can't reset it, go to SAVE THE EMAILS SENT TO YOU

3) If that fails, contact Support and provide them with the Console ID number from Settings | System | Console Settings | System Info (it's on the 2nd line) and the reference number from the email sent to you in Step 2, and submit a UE Request. It is faster to have the Agent call you by going to or you can look up the phone number from the 1st web link in the .sig shown below.

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