Cannot download Dishonored

Hi everyone,

I actually want to purchase Dishonored, through the Xbox.com website, to buy it with my MS Points. However, when I want to download the game, there is an error message in the window :

Sorry Your purchase cannot be completed at this time. Please try again.
I have enough points to buy the game BTW ;)
Is there any solution, or should I call Microsoft directly ?
Thanks !
 

Question Info


Last updated July 4, 2018 Views 10 Applies to:

This sometimes happens the way i have dealt with this issue in the past is to just try again later that usually works. If not then the only other option besides downloading it through xbox live on your console is to cal microsoft and see if they can help. hope this helps you.

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same problem, help?

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I've got the same issue trying to purchase Civilization Revolution.

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Hey folks! I would suggest your billing information is all up-to-date and accurate. Also make sure your billing zip code matches the one on file with your credit card. 

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Hey people.

All of you tried in console?

This mensager appears in two cases:

1. The system is to busy and buy not complete because of trafic of internet (in consoles i never have this mensage, in that case i believe MS have more servers for buy by Xbox than website).

2. Your game is region blocked for our country (i download this game to my console, and i live in Brazil, and antecepete questions the MS know because my real phone number and e-mail he in registry), i have  the same inssue whif Assassin´s Creed 1 and when i tried in console, they show me the mensage of IP block.

I hope i help you and forgive my bad english it´s self learnerd.

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