cannot download anything off zune

i cannot download anything of zune it  says "this iten isnt for sale in your region c101a3ee" i dont know why i always use it and it worked fine. I have not switched region the only thing i have done is change windows id but that still has the same country and city etc please help ive bought microsoft points so they will be pointless

 

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Last updated July 4, 2018 Views 3 Applies to:

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i looked at that and it didnt help i do have the same region on xbox live as i do were i live.

account region= liverpool

physical region=liverpool

isp=sky

content trying to download was a film pirates of carribean at worlds end

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Hmm, odd. I guess we can try a couple basic things to see if it shakes something loose:

Delete all the Zune files off the HDD and redownload the app. Delete Files > Clear Cache > Restart Console > Reinstall Zune > Retry purchase

If that doesn't work, try to delete your profile (profile only, not files!), clear cache, restart console, and recover your profile.

Other than that, you may be in a small group of people who's ISP is acting like you are in a different region. I remember a few users from Ireland who's ISP was rerouting them through UK and messing up their Xbox marketplace. 

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if i was one of those people who's isp is acting like am in a different country is there anything i can do . thanks

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First let's have you try out the steps above. If it turns out to be an issue with the ISP, you can call them to see if they can do something about it.

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how do get it to work

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