We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
Hey. I am unable to buy anything on the market place or add Microsoft points to my account. I have tried 4 different credit cards with 2 different banks. I get the message "Can't authorize the selected payment option. Please select a different payment
option or add a new one." I called xbox support a bunch of times and they said they cannot make any changes to my account. Then they hang up. I got one guy to not hang up on me and he finally suggested coming here and making a post. Something on my account
seems to be locked to prevent me from purchasing anything. I need this account for my job. It's important that I can buy stuff with my account. Is there anyone here who has the ability to help with this? Gavin Free
Hey there Gavin (big fan btw; got my AH slap bands on as I type this)!
The Twitter team gave us the heads up on this so I went and checked with them to make sure this is being handled. They've got everything escalated to the proper teams and I know they're actively working on getting everything sorted now. I know this is an inconvenience,
especially when you use it so often for work. Seriously big thanks for being so patient while we try to get it worked out.
If the Twitter team doesn't get back to you tomorrow and/or you have any questions feel free to post here again or send me a PM and we'll get an update for you.
Keep being awesome. FISH!
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