cancel auto payment on xbox music

im trying to cancel the auto payment on my account for xbox music when i click on the cancel auto payment button it takes me to a screen displaying an email address iv never herd of an asking me for i code i do not have can you please help me resolve this problem as ive lost my job and cant afford to pay for xbox music at the moment 

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hi ANDYD2302,

Sorry to hear about the job and the difficulties. Hope things improve!

Can you try going to THIS WEBSITE and clicking to end the subscription on the right side of the window there? Please let us know if that allows you to turn it off.

If not, head on over to our 'Contact Us' page and try contacting other our phone or chat teams to end the subscription there.

Thanks!

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