Can't Use Balance When Purchasing DLC

Hello: I currently have $15 in my Xbox LIVE account and went to purchase a Season Pass for a game. When I went through the checkout process, it would only allow me to pay using my VISA card. Why? The item was only $7.xx after tax and I have double that. Please inform me on what I need to do. Thank you. -Orion

Question Info

Last updated July 4, 2018 Views 3 Applies to:

Are you making the purchase on the website or the console? The website has not been updated to work with the new currency system so you have to make the purchase on the console.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.