Can't renew gold subscription from xbox.com

For some reason, xbox.com fails to recognize my PC and ask me to verify my computer when I try to go Gold. It is sending some verification code to my mobile number which I dont have access to anymore. I can't even play online. If I remove my security information, it will take a month to cleanup... I bought a new HDTV yesterday just to play games and now I find myself stuck at the renewal step..... 

Can someone please help and unlock my account....? 

Or is there a way to buy 1 month subscription from the dashboard?????

 

Question Info


Last updated July 4, 2018 Views 7 Applies to:

damn, my other account is also locked, it asks me to login from the same computer I used a year back..... Seriously this security feature must be reverted back. There is no use of a tight security when there is no usability. We want our accounts to be secure but first we should be able to use it..

Will I be able to use my account if I just rename my laptop to my old machine name??? WIll try it out anyways EOD but if someone has already done it and failed, will save some effort...

Thanks

sandeep

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Hello

You might want to just do it from the dashboard, something similar happend to my friend couple of months back and he just used his dashboard...

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HAVING THE SAM PROBLEM USING MY PAYPAL TO RENEW, NO LONGER HAVE ACCESS TO THE PC IN QUESTION AS I REINSTALLED WINDOWS SO NOW WONT LET ME RENEW JUST GET MESSAGE TO LOGING TO HTTPS://ACCOUNT.LIVE.COM WICH I DO AND NOTHING THERE TO GO FURTHER

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Hello to all! Have you had a chance to review this information on how to "Get help with your Microsoft account security proofs". Take a look at this article and let us know if it helps! It may take some time but you will be able to set new proofs. :)

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