Can't redeem code for 15$ xbox money

Hello, im having problem redeeming my code on my console and on xbox.com, i type in the code correctly and my console recognizes it by saying 

"redeeming this code will put $15.00 in your microsoft account, then i press redeem now, then it says "sorry, we couldnt get authorization for this. use a different or new way to pay, or check that your billing adress is correct. if you have anymore questions, your financial institution is the one to ask." what does this mean??? i dont even have any billing info on my account... Could this be an effect of the xbox live service alert ===> http://support.xbox.com/en-US/xbox-live-status ??? Is this happening to anyone else??? Please help

 

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Last updated July 4, 2018 Views 4 Applies to:

Have you looked at this link? support.xbox.com/.../prepaid-code-errors

If your issue isn't covered there, post in this thread again for more assistance.

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No, it didn't help, mine says "sorry, we couldnt get authorization for this. use a different or new way to pay, or check that your billing adress is correct. if you have anymore questions, your financial institution is the one to ask."

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