can't purchase ms points via online store or console

i keep getting the message: Your payment instrument could not be authorized. Please contact your provider, or try a different payment option. My credit cards are fine and i've even contacted support. they removed some of my cards and i even recovered my gt but to no avail. anyone else having this issue?

 

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Last updated July 4, 2018 Views 8 Applies to:

I'm having the same issue. Can't even use PayPal. I've check billing.microsoft.com, my cards on file are fine. Not sure what the deal is!

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I've got this exact same issue I tried using my card and paypal to buy points neither worked so I then phoned my bank and they told me there is nothing wrong with my card or account, microsoft must be having problems their end. Hope it gets sorted quickly I need new maps!

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same here... i just wonder if MS is aware of this problem

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I'm getting this too. It let me make one purchase with Paypal (and that was after several attempts) but won't let me make another (I need 1200 points so have bought 1000 and need to buy 500 now)

It also won't let me add a credit card. Every time I try typing one in, it says it's not a valid number (when it is - I've tried them all!)

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Exactly the same problem here!

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Anyone getting a response to this. I am having the same problem, but it let me renew my subscription a couple of days ago with no problems.

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This is the response I got from "support"

Thank you for contacting Xbox Support.

We currently accept the following credit cards for Xbox Live: VISA, MasterCard, Eurocard and American Express. Most cards showing the Visa or MasterCard logo are also accepted.

-          It is important that your credit card does not have any limitations and must be set up for internet transactions.

-          Your credit card must have enough available credit.

If you are not sure whether your credit card has limitations, or if internet transactions are allowed, please contact your financial institute.

In case you do not wish to use a credit card you have the option to buy an Xbox LIVE pre-paid card. These can be purchased at a retailer and are available in three and twelve month denominations. Pre-paid cards can also be used to purchase Microsoft Points (only valid for Xbox 360).

Didn't even really answer the question!! Surprised?? No!

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