Can't purchase ms points or buy games from marketplace

I've been trying since last Friday to buy a game from the marketplace, but no matter which way I try to do it there is an error. When trying to buy ms points on the console I get an error code, which when searched for apparently doesn't exist. So I then I tried to purchase the game via card, but it says 'card information could not be retrived'. I've cleared my system cache as I'd heard this could help but still no joy. So I decided to try and get round the issue by coming online and buying the game from there, but when I click Buy Game I get the 'Uh oh..... that shouldn't have happened. It appears you've found a glitch in the system' page. I get the same page when trying to buy ms points as well.

Any ideas or suggestions would be much appreciated :)

 

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Last updated July 4, 2018 Views 0 Applies to:

What's the error code you are getting?

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It's 83820065

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Hi, my name is Nathan.

I have looked for this error code that you have given us, and I can not find anythng about this code, However i will not stop her, I will investrgate this iin more depth for you and find out what is wrong with your game marketplace.

I will post the rsults her for you after I have had a word with Microsoft

Thanks

Volunteer Moderator | Xbox Ambassador | Article Author | Windows & Xbox Insider

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It's a billing issue.Heres a link to someone else who had a similar problem.forums.xbox.com/.../1835204.aspx  Try the steps suggested there & see if that solves your problem.

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Thanks for the suggestions, it's much appreciated. However I'm still stuck :@ The site won't let me check my payment details, stating a technical problem. But my 12 month live renewal payment was taken on Jan 20th without an issue.

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Hey there Blonde! If you are unable to check your billing info on https://commerce.microsoft.com, please contact us and a billing agent will be able to assist you further. Let us know how that goes, thanks!

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