Can't Purchase gold / Status code : 80190864

so my old credit card expired and my live ended up expiring too. so now im trying to purchase live (gold) again but when i choose whatplan im going to use, ( the 1 month or 1 year) it gives me this xbox live marketplace error after i pick either one of them,

Can't retrieve information from Xbox live.

Please try again later.

Status code: 80190864

and when i attempt to buy it from the website it says that it cant be done right now and to try again later...

so i cant renew it anywhere, i cant find any info about the code in the support section so far, and im about to try calling..

can somebody help me?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

That code means you have a billing violation on your account. Go to https://billing.microsoft.com and check your account for any errors or balances owed. If you can't fix it there, you'll have to call support and talk to billing.

Since you say your old credit card expired and your gold expired, it sounds like you still had auto-renew on and since they couldn't charge your card you now have a balance you have to pay before you can get back on Live.

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How do you pay it

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I am also having this problem my card is still in full use all my billing info is correct it let me buy avatar items but will not alow me to renew my xbox live any ansers ??

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Call support and talk to billing.

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