Can't purchase from xbox live marketplace + can't manage payment options

I tried all the steps mentioned but i don't seem to find an answer for my problem.
I also use paypal as payment option so the steps mentioned that are with credit cards don't affect me.
Also if I want to manage payment option, it gives exactly the same status code.
I also tried with credit card, same status code.

What are you trying to purchase?
I'm trying to purchase the xbox live gold promotion, 1 month for 1 euro.

What error code or message are you receiving (from the console)? 
Can't retrieve information from xbox live, please try again later
Status Code: 8382025C

What region is your account? 
Belgium

What region do you physically connect from?
Belgium 

 

Question Info


Last updated July 4, 2018 Views 13 Applies to:

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When i try changing my payment method to Credit card:

There's a problem with xbox live marketplace. Please try again later.

Status code: 8C320008

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& still can't buy anything after 24 hrs + same status code's.

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Now there still hasn't been any improvement. I still get the same status code's.

Today i figured out i could also make changes in my account with my computer, so i tried adding my paypal account.

When i try adding it it automatically suggest to add a credit card aswell for immediate purchases ( which makes no sense to me, why else would i want to pay with paypal if i have to use credit cards instead?)

I tried adding my credit card & now there's seems to be a problem with it & i should contact my bank for further help..

+ I hadn't used this credit card since 48 hrs & i can do other payments swell with it.

Does someone know what's going on? would appreciate some help!

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Having this problem to.

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I am also having this same problem. I find that I can download free items from the Marketplace, but when I try to add points, it tells me that it cannot verify the payment option. I can't figure out why the card wouldn't work, as I literally bought something else with it earlier in the day, and I know I have the funds necessary to make the purchase. I even tried removing and re-entering the card, to make sure that everything was entered correctly. Once again, I have no idea why it won't work.

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No didn't receive any help or any feedback at all, not till today so guessing i won't ever get it :) i really don't know what the problem was. I'm gonna try it again in a few days when i have some time to figure it out

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Still the same problem, still haven't got a gold membership & i do not want to buy a prepaid card out of the shop. I want to benefit from the promotions on the xbox dashboard. I am very very very displeased, no help at all yet!

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how did you fix it ? i cant seem to figure it out my self if you know a way then please help me

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I couldn't fix it and haven't got any reply's regarding help, I have no solution to the problem so i won't be buying anything from the dashboard.

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8C320008, Generic Payment Instrument Error. Delete any old credit cards, make sure all acct info matches the credit card info, recover gamertag, add new credit card.

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