Can't purchase add-on, keep getting page that says I need to create an account when I'm already signed in.

I hook up my Xbox to the modem. I sign in. I try to purchase an add-on. I keep getting the page that says I need to create an account. I click the "already have account, sign in" box. Next page says that I'm signed in. I try to purchase. Then I get the "create account" page again. I sign out, & sign in again. No change, it just loops me back to the create account page.

 

 

 

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Sorry to hear about your troubles. I'm hoping one of my two suggestions work.

-

One option, try clearing the cache on the Xbox. Here are the steps to do that: support.xbox.com/.../clear-system-cache

-

The other option is to try purchasing the content on Xbox.com so it goes into your download queue. Then you can download it on your Xbox.

-

If either of these options don't work, please let us know.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

1) Tap the silver Xbox Guide button on the controller, go 2 clicks right to Settings, pick System Settings.

2) Select Storage (or Memory if Storage).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.

 

Re-download

1) Tap the silver Xbox Guide button

2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

3) Enter the Microsoft Account addresse for your Xbox LIVE gamertag when asked.

4) Enter the password for the Microsoft Account.

4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

5) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's Xbox!

7) Sign in, and retry.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.