can't play walking dead episode 3

downloaded episide 3 said UT gad to update.allowed it to update. screen freezes everytime I try to pkay cant even use button on controller to navigate to home page or turn off console. I have deleted game  and reinstalled.tried clearing cache. even trued updating console.nothing is workung.can I get help please.I posted in telltale firums but they arent respobding to peoples inquiries.

 

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Last updated July 4, 2018 Views 3 Applies to:

Did you try downloading it over again completely? With no other devices using your internets?

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Yes I completely uninstalled from xbox and redownloaded still didn't work. Episode.1.and 2 played fine before and after redownloading it's just 3

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I'm not entirely sure why this would happen. Also, this is just a shot in the dark, but I'm curious as to what would happen if you transferred your game saves from the previous games onto a removable drive, then removed the local copies. Since it reads from previous gamesaves, I can't help but wonder if some corrupted content is causing the system to lock up when it tries to load it.

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Hey DentalAsasyn! Sorry to hear about the experience! Have you also ran through our screen freeze solution? Have you tried deleting and re-installing the update to see if this was the issue? Let us know!

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The exact same thing happened with me, except when i pressed play or continue it just froze

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Hey there Jumper! For our best help, please create a new thread here detailing your issue and any steps you have tried. We'll be happy to assist you there, thanks!

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