Can't play to my downloaded copy of Crysis 2

Hello,



I've bought Crysis 2, a digital version, and when the downloading is finished, I can't find Crysis 2 in "My games".
So I looked in my storage, and I see a yellow exclamation point, wich is telling me that Crysis 2 is damaged.

I Tried many times to erase and re-download, but without more success.. What can I do?
 

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Last updated July 4, 2018 Views 4 Applies to:

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Hello ZEKATE,

Try reading through here for troubleshooting steps. It could have to do with your region etc. 

I would also try to connect directly to your router to see if that helps. 

If all of those steps in the link do not work, call support in your region especially if you were charged for Crysis 2. 

E-A-G-L-E-S EAGLES!

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Thanks for the awnser!

But, how do I contact the support of my region?

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What country are you in so I can get you a number?

E-A-G-L-E-S EAGLES!

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I'm in Switzerland, the French part precisely.

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Hi, before you actually contact Xbox support    * Switzerland: 0800 83 6667

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If a wired connection is not possible as suggested by brandiesel1 something else to check is do you have any other wireless devices nearby that could be causing the download to become corrupted, If you have a wireless headset such as a turtle beach wireless headset could you turn those off before attempting to download your game.

Bananas !!

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It appears a few people are having issues with crysis 2 at the moment.

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forums.xbox.com/.../307209.aspx

Bananas !!

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Greetings Zekate! Would you be able to tell us the file size you're currently trying to download for Crysis 2? This will allow us to confirm or deny it is the correct file size! Thank you in advance. :)

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When the download is finished, it says "5.5Go".

Thanks everyone for the help.

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Thanks for following up with us Zekate! I'm trying to download this now to see if I experience the same issue, what I can tell you now is that I do see the same file size you've listed here. Feel free to post back with any questions! I'll update you if I have any news. :)

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Hey there, Zekate. Are you still encountering this issue? If so, please let us know and we'll be happy to help. Thanks!

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