Can't play Gears of War 2 whit my profile

I do not know why but when I play the GoW 2 with my profile the xbox freezes but only with my profile, when I use any other profile the xbox does not freeze

so far it only has happened with gears of war 2

 

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Last updated July 4, 2018 Views 4 Applies to:

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Try clearing the console's cache and then restarting it.  Then go to the Social tab and select Sign In/Out and select Download Profile and follow the instructions to redownload your profile.

Try the game again and let me know if that helped.

How to clear your cache 

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I did that already in fact I did everything the support page say before posting on the support forum

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hay this happen with me on another game delete your profile than redownload it that should work

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yes but still don't work

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Have you checked to see if the game file on your xbox profile is corrupt?

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I had a similar problem with a Madden game and it turned out to be my xbox itself. But you may also have corrupted data. I recommend you delete any updates in memory "uninstall your game if its installed" clear cache, restart console and launch game. It Should now update. Reinstall game "if necessary" Hope this helps.

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Try installing the game to the hard drive and see if that fixes the problem for you.

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how i check the game file in my profile?

if have check the files in storage and none say its corrupted and the game is installed from a disc

also can i request some one who speak spanish? i don't thin i have explained right my problem because english is my second language

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There is translate.google.com.  Just write your issue in Spanish and we can use that to translate it.

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If you need support in Spanish I would recommend getting in touch with chat support by visiting the page "Contact us". They will be able to work with you one-on-one in a language you are more comfortable with. Hope this helps! :)

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