Can't play downloaded content

Since yesterday I can't play any of my downloaded content from Xbox Music on my Lumia 920. Streaming and downloading works but when I try to play a downloaded track it says "Can't confirm the user rights for this content". Checked my subscriptions and both Xbox Music Pass and Xbox Live Gold is valid.

Any thoughts?

 

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Was informed this is a known issue, but that there is no fix. Work-around includes moving all contents to a PC and then remove all music from the phone, then sync to move the tracks back to the phone. Complete hassle. Will end subscription.

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Hey Wallman. Yeah this is a very frustrating issue, and I do apologize that you are experiencing it. In addition to the solution you listed, the only other solution I have heard of is a hard-reset on your device.

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