Can't play Battlefield 4 multiplayer

Since late last Friday, every time I try to play some multiplayer in Battlefield 4, I keep getting the following message: You have lost the connection to the EA servers. Online features will be unavailable. Also, I couldn't go to any of EA's websites or go online in any game published by EA.

 

I've tried power cycling the router and modem for about 10 minutes which didn't help, I resetted the console's network settings to factory default and the same message appears. I tried connecting directly to my modem which didn't help with the issue. I then used Google's public DNS servers on both my PC and console. I can access any of EA's websites fine now on my PC, but even doing this didn't helped with my BF4 issue on my Xbox. Xbox Live and every other game I tried except for the EA games doesn't have any issues at all.

 

I know that the issue could be with the DNS servers my ISP uses, but I'm leaving that as a last resort. I made sure that all the necessary ports are enabled and that no router settings were causing this. Is there anything further I can do to get back online in BF4 for now until my ISP's DNS servers are fixed.

 

Question Info


Last updated July 4, 2018 Views 450 Applies to:

Try deleting the update you have for battlefield clear your cache 3 times  on your storage an then try downloading it again once you run battlefield this should hopefully work

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I did the steps you suggested and I'm still getting the same error message.

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It sounds like it's a DNS issue, so I would suggest taking it up with your ISP and see what they say.

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I tired that when the issue first came up, all I got were the DNS server addresses from them and they insisted to wait for after Tuesday before contacting them again about this issue.

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I just checked and BF4 is now back up and running for me after gathering some data showing that it was the DNS servers of my ISP causing the issue and informing them about it a second time. They fixed it quickly this morning. Thanks for suggesting that I contact them again.

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I'm not a computer geek what does ISP mean

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Please don't bump old threads. ISP means Internet Service Provider

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