Can't make a purchase with my microsoft account balance?

I want to purchase a game and I have credit on my microsoft account. when I go to purchase the game i choose change payment method as I dont want to use my debit card. but the microsoft account option is greyed out.  what am i doing wrong please

 

Question Info


Last updated July 4, 2018 Views 67 Applies to:

i would also like to know the answer to this please

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

are you buying from xbox.com or the console if your using the website you can only use a CC or Paypal at the moment the site is not configured for currency on your file you have to use the console for the time being.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

i try to use the console but the microsoft account is greyed out, but i just tried and it seems i can still buy stuff using console with the microsoft account

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

You need to do this from the console.

~

That said: is the amount in your Microsoft Account (MSA) enough to cover the purchase on its own?

The MSA needs to have enough to be selectable - this means it also needs to be able to cover sales tax which, if you're in the US, does not get applied until later.

If it's not enough, you need to select another payment option. Then when you confirm that one, it will ask you if you first want to charge the purchase to the MSA. It will empty the MSA and charge the remainder to the chosen, secondary payment method.

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I'm having the same problem except the "Microsoft Account" option is not even there. Its not greyed out, it is just missing. When I go to the billing website it shows $0 account balance at first. If I navigate to a different page it switches to the correct amount of $6. On my console however, there is no way to use my MS account on a purchase of any kind (more or less than the item price). I have contacted support and now I must wait for someone higher up to get back to me. Very frustrating as I've used my MS account for purchases many times and this has never been an issue.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Im having this problem but i can select the account payment option. when i go to cofirm purchase it says there was an error. Does anyone know how to fix this.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.