Can't install game to hard drive

I recently (3/22/13) bought a new 360 250GB console from a retailer and the Black Ops 2 game.  I set up the xbox and connected to xbox live and played for about 30 min. and then the game froze.  I then tried to install the game to the hard drive, hearing that it would run easier from the hard drive than from the disc player (I know the disc still needs to be in the tray) and it woud linstall to about 40-50% and then tell me the disc was dirty or something like that.  I went back to playing from the disc drive and it froze randomly twice more.  I also tried to install it a few more times each time to no avail.  Any thoughts?  Both the console and game were brand new.

 

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Last updated July 4, 2018 Views 419 Applies to:

Forgot to add ->  I also played a couple DVD's on it and it worked fine.  Online multiplayer worked all day saturday and sunday but I continued to try to install to the hard drive and it would not work.

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Look at the disc, is it scratched/dirty?  Sounds like a problem with the disc, take it back to the retailer and they should give you a new one.

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I looked at and it is brand new, no scratches or smudges.  I did not clean it as it looked in excellent condition as one woudl expect out of the packaging.  It was walmart, so I am not sure how that will work but will try.  The ambassador chat mentioned to clear the cache?  Not sure what that will do.  I have been trying to sell my wife on getting one since they came out and not that our Wii puked, i was able to get her to begrudginly agree!  I also did not get much sleep this weekend.

thanks for the help

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You can try clearing your cache, it may fix it, but it definitely sounds like a disc issue.

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Hi,

Yes clearing the cache could work but, having had the problem myself before, I would suggest getting the disc changed if that does not work.

To Clear the cache follow these instructions

support.xbox.com/.../clear-system-cache

Hope this helps

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I will try that and get back to you.

Thanks for the suggestions as I am an xbox 360 "newbie"!

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I cleared the cache last night and it installed completely.  Thanks for all the help Dhorse and Trolling Thunder

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hello I have this problem too and neither my xbox 360 or game are new

I just tried clearing cache and nothing, still stuck at 42%

my xbox 360 is used from a friend and a copy of Ultimate Marvel vs Capcom 3 from Gamestop

U MvC3 is very scratched and has smudges, it plays fine from disc but I want to install it

After getting acquainted with the xbox 360 itself and the games my friend had sold it with I would say it works fine although it has frozen a couple of times

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Please don't bump old threads, especially when they are 3 years old. You should create a new thread that details your issue and all steps you've taken to rectify it on your own. That way, all responses can be tailored to your issue specifically.

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