I've been trying to download Magic 2013 for my kids since it became free for Gold members. My kids were in my Family Pack (before they ended Family Packs) and when i sign into their accounts via Xbox.com it still shows them as a "Gold Family Member". Not sure if that's relevant but here is the problem...
In the Xbox.com Marketplace, it shows "Full Game - Magic 2013" as:
Gold Exclusive Price
But when i click on "Download to Xbox 360", here is what i see...
Current balance 0 Microsoft Points
Price -1 Microsoft Points
New balance 1 Microsoft Point
Strange... Then when i hit submit, i get...
"Uh oh... that shouldn't have happened."
It appears that there is indeed a credit card on file for all of their accounts so that shouldn't be the problem. When i try to double check and click "Change Payment Options", I get this:
"This option is restricted to the primary member of this Gold Family Pack."
So it appears that we're still in a Family Pack, although it's never been a problem before and can't imagine that this is the issue.
I searched quite a while and am usually pretty good at coming up with answers but couldn't find this specific issue addressed. Any help would be fantastic. I would like to get this taken care of before the free Magic 2013 offer is over! Thank you. :)