Can't get gold on computer or xbox!

I'm trying to upgrade my account to gold but it won't let me.

I can't get gold on computer because everytime I click on "Go Gold", it shows this page saying

No subscriptions is available.

On xbox, I tried to upgrade my account to 1 month/9.99, it say

"Sorry, there's an issue with your account."


When I tried to check my membership list, it shows this message.

"Can't retrieve information from Xbox LIVE. Please try again later. Status code: 807B01F4"

Any help?

At least give me a hand?


Question Info

Last updated July 4, 2018 Views 2 Applies to:

I had a very similiar issue to this, but never once got that error code.

That error is because you cant buy anything or the items requested cannot be located.

Just to be sure, could you try a few things:

-Can you try to 'go gold' on a different (or new) account. You won't need to purchase gold, but you can try to see if the memberships come up.

-If that fails, if it is possible can you try purchasing gold through a different IP. By this i mean using a different wifi, or data connection (e.g. Using a friends wifi at their house or going through the data connection on a mobile). I am quite convinced it is an issue with your internet service provider, this was my issue. After researching more about that error code it could indicate that you are being blocked from accessing marketplace features such as purchasing or you cant access them due to connection errors.

-Can you try changing the contact email under the billing contact information on the 'my account page' (especially if the contact email is the same as the windows live ID you are using)

-If everything so far has failed, then trying changing the windows live ID of your account on your console under account management. Please be aware this can only be changed every 30 days and you must allow new Windows live IDs to exist for 30 days before using them.


If all has failed so far i strongly recommend, getting in touch with the support team. They finally fixed my issue after getting a specialist on the job. You can use the web app to chat here:  or call (800) 4MY-XBOX or (800) 469-9269.

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