Can't find games after downloading with codes

Hey there 

Yesterday I got a new xbox 360 E in a bundle with codes for full game downloads. These games were Black Ops 2, Tomb Raider, and Borderlands 2. The Black Ops code worked fine and the game is now playable. The Tomb Raider code didn't work as well. The game is only visible when I look for it on the hard drive and even then it says "Incomplete download" with a yellow exclamation mark. There is no option to reattempt a download. The Borderlands code was even worse. The game never appeared. It's not in games, storage, or download history but when you try to re-enter the code it's said it's already been used. Is there any solution for this problem? Space is not an issue (we have 300gb free) there are no error codes? 

Got any ideas?



Question Info

Last updated July 4, 2018 Views 8 Applies to:

Sorry to hear it.  Have you tried checking the download history on the console to see if Tomb Raider is listed there for redownload?  Be sure to delete it before attempting another download.

If you cannot find any of the games on the console you can try checking this link as well.

If they are not listed there you can log into to be sure that they were added to your account.  

If you still cannot find them then you should contact phone support for further assistance as this will land into the category of a Billing Issue that only phone support can assist with.  If you live in North America dial 1-800-469-9269

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