Can't Download

Ever since they took out microsoft points I cant download anything. When I try to download diablo 3 demo or dead rising 2 for example it doesn't even get to 1%,  it immediately says "Can't download (item being downloaded)"  Help plox

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Hey there NiNjA,

Sorry to hear you've been having problems downloading things from the marketplace. Is that the exact error message you see? Are you seeing an error code along with it?

There are a couple of things you might want to try for this one:

1: Check your billing address
 

Make sure the billing address for your Xbox Live account matches the billing address used by your credit card company. To change the billing address for your Xbox Live account, see Change your Xbox Live account information.
 

If your Xbox Live account address matches the billing address used by your credit card company, try the next solution.

 

2: Update the security proofs for your Microsoft account
 

To resolve this issue, verify and, if necessary, add security proofs to your Microsoft account. For example, add a new email address or phone number. For information about how to manage the security proofs for your Microsoft account, see Get help with your Microsoft account security proofs.
 

After you verify and update the security proofs for your Microsoft account, sign in to Xbox Live, and then try to download the content again.



3: Clear your system cache




Please let us know how that all goes for you and we'll work from there.

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