Can't download Mass Effect 1 DLC- Bring Down the Sky.

Trying to download- Mass Effect 1 DLC- Bring Down the Sky.

Error Message- Download progress stops at 37%, then after a few minutes I get the message- "Can't download Bring Down the Sky".

Region of Account/Location- North America, specifically Mississippi

Speed test results- http://www.speedtest.net/result/1767330088.png

Problem- My Bring Down the Sky DLC became corrupted and wouldn't let me play it roughly 1 week ago. I have owned the DLC since 2009 and played it extensively without a problem. When I attempt to redownload the DLC, the progress bar gets stuck at 37% and won't go any further. Eventually, I get the error message "Can't download Bring Down the Sky".

I have cleared the system cache several times, portforwarded the ip address of my 360, and attempted a wired connection (it's usually wirelessly connected). While wired, the download bar will get to 37% faster, but will not go any further just like on wireless.

I haven't moved and am using the same internet provider for when I originally downloaded Bring Down the Sky. I have been able to redownload other DLC fine, including Mass Effect 2 DLC that are much larger files than Bring Down the Sky.

What is the problem with this DLC and why can't I redownload it?

Thank you for your time and help,

Grant

 

Question Info


Last updated July 4, 2018 Views 107 Applies to:

You mentioned clearing the cache. That's good. Did you actually delete the dlc first?

An extra step!

Delete dlc, go down to system items, delete marketplace system data/rights database. You may not have either of these :(

Clear system cache, maybe turn your console off and reseat your harddrive and then try downloading again.

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Thanks for the response Raett,

To answer your question- Yes, I have deleted the original corrupted DLC and the subsequent incomplete downloads from all my previous redownload attempts of the file.

I hadn't yet deleted the rights database (I didn't have the marketplace system data file). So, I deleted it, cleared the system cache again, turned off the console, reseated the harddrive, then tried redownloading as you suggested.

Unfortunately, the download still stopped at 37%, eventually giving me the error "Can't download Bring Down the Sky".

Earlier tonight (before trying these tips), I was able to download the "Kingdom of Amalur- Reckoning" demo, which was 1.9 GB in size, much larger than the Bring Down the Sky DLC which is 254 MB. This rules out a bandwith issue I had wondered.

Do you have any other suggestions, or have you heard of other people having issues specifically downloading Bring Down the Sky?

Thank you for your help!

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I don't know anything about Bring Down the Sky, myself. It is possible its an invisible NAT issue. That would fit considering the Amalur demo downloaded fine (yeah, its a monster of a file. Downloaded it myself).

How are you connected? Wired, wireless, router, modem, wireless modem?

If possible, you should try downloading again while wired into a modem. A wireless modem wouldn't help unless you have it in "bridged mode".

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For some unknown reason, I was able to download Bring Down the Sky about 2 hours ago. I have tried to download it for the past 2 weeks with the same results I posted originally. I wish I knew what changed, but I don't. I appreciate your help Raett either way!

To answer your question- Yes, I had tried downloading it while wired, I am usually connected wirelessly. It hadn't fixed the problem, and ironically I was able to download Bring Down the Sky on my wireless connection.

What is a NAT issue? I figured maybe something was wrong on Xbox Live's end with the file itself and maybe they fixed it today.

Thanks again for your help!

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