Can't download free games

Haven't been able to download free games in months. I have gold membership and haven't had issues before downloading free games up until about 3 months ago. Nothing has changed as far as my home network. Same router and have always used wireless connection. I tried a wired connection but still had same issue. Everything else downloads fine. I can watch Netflix, Youtube, and all other apps. The only issue is downloading games. Sometimes it will stay at 0% download and sometimes 3% and sometimes 65% then I get an error message saying "can't download game". I already tried deleting the game from storage and clearing the cache. Don't understand why it can't download only games and everything else downloads fine. Also why 3 months ago it didn't have this issue. What could be the issue? By the way, I also have a Xbox One and do not have the same issue. The Xbox One can download games fine. It's only the 360.


Question Info

Last updated July 4, 2018 Views 4 Applies to:

I would check the hard drive for corrupted content and if you find some then delete those files.  After you delete those files you will need to clear the cache 3 times and turn off the console for at least 30 seconds.  In order to clear the cache you need to highlight your hard drive and click on the Y button.

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