Can't download free content

I just signed in my live account and wanted to download one of three free games, that

came with the XBOX, but when it comes to the Download it says it is unable for my

region. As I am in Austria and saved that fact to the XBOX and KNOW that Austria

is part of the XBOX Live I wonder why? Even there seems to be a problem with

downloading the content via Internet. When I check in for downloading the content

here they show to me: Location/region: Germany.

What is wrong there and how am I able to download my games now?

 

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Last updated July 4, 2018 Views 0 Applies to:

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It's quite a possibility that because you're from a different country, the DLC you are trying to download isn't permitted in your country, hope this helps and you never know it could work, maybe it's just a fault.

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It sounds like the games are region locked. The only way for you to be able to download them and play is to create an account for the region they are locked to. Just do it the same way you made your current account except give yourself details for the region you want to download from. Then you should be able to Dowload it with your new gamertag, then play it with your original gamertag. Let us know if you have anymore trouble.

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If the content is region locked, then your account region must match your physical location. If these 2 items do not match, then you will not be able to download the content.

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german account + austria physical location = region mismatch therefore region lock

austrian account + austrian location = download

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Thank you for all the suggestions, i just wonder why i cant change my country from germany to austria? I typed it in the region-info and yet the internet is trying to tell me it's germany. I would not like to create a new account just because of that stupid fault. :( I bought the game in austria yesterday, typed in austria and yet. I will give it another go in the next minutes. : (

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Edit: So i tried to download the game again and it said: You cannot download because of regionproblems. It's quiet different spelled in german, but anyways it isnt working. As i am not able to change my country in the internet from germany to austria, i tried to change the region of the XBOX from Austria to germany, so maybe this works... but it isnt.

It's driving me crazy. :/

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No the region will change automatically when you sign in to xbox LIVE. It is not a setting you can change. As I said, the only way you will get it to work (hopefully) is if you create a German account. You only need to use the German account to download the games, you can then play them with your Austrian account. The worst thing that could happen is that you create a German account and it still won't let you download the games. I can tell you now NOTHING else you try will work.

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And i create the german account with XBOX live or how do you say it could work? I don't quiet understand. And i hope it works then, i paid for it and i want it to work.

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I will walk you through step by step, just bear with me...

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That's what i try. :)

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