Can't download free content (no vaild payment options?)

So I hopped over to Xbox.com recently to download the trial for the new TMNT game. Much to my surprise, I was unable to purchase the demo due to a message that says, "You have no valid payment options on file." Now, I did have over 4,000 MS points the last time I checked, so what gives? Even if I was switched away from points, shouldn't I have $50+ in credit? How do I check this? More importantly, how do I make purchases without a credit card on file?

Here's what it looks like when I try to download the free demo: http://imgur.com/a/T8Ult

You may notice that my top-of-the-page account overview now lists no points/credits (3rd pic).

I'm not in the dashboard beta, but I did log in at the house of a friend who has the beta.

Any help would be much appreciated. Thanks!

 

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Last updated July 4, 2018 Views 57 Applies to:

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The website is currently not set up to work with the new currency system. So in order to use anything other than a credit card, you have to make the purchases on the console.

You can check https://billing.microsoft.com for your current balance.

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It happens the same by me. I wanted to try downloading Dead Rising 2: Case Zero on Xbox.com (because it doesn't work on Xbox) but said I have no valid payment options even I have 32$, and that issue came after MSP retired, and that's bad when I can't use local currency. Someone from Microsoft should come behind here and fix this issue so I can download it from my desktop.

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You canr until the website is updated

things do take time

why not do what most people do

download via your console

you have to do so anyways to download the game

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I said "so I can download things from my desktop". I am not always on my console, I want some things already on my download history so it will automatically download when I turn on Xbox. I cannot always turn it on because the TV is sometimes occupied.

And to make clear why I want to purchase stuff from Xbox.com is because there are 1 day deals (or last day for a deal), then I cannot use the Xbox that day (like because TV occupied), so I have the DL history at least on my account.

I know things do take time, but the MSP retirement was before than 1.5 month, and that's already more than 40 days!

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Actually the MSP retirement was only in beta for the past month. It only went live a couple of days ago.

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The public beta was only via your console not the website

so no the ms points conversion was only within the last couple days

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Thanks for the help. I don't like the solution, but I do appreciate getting a real answer and a workaround.

It's quite surprising that MS would throw the switch on the points to currency before everything was set up and ready. Hopefully this issue won't linger for long, as I know I'll be less likely to purchase content until it's fixed.

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Actually no people were complaining about making purchases because they downloaded the their profile onto a beta console and only beinf able to buy from a beta console 

it is the answer jot a work around as it is a supported method

You can easily logonto your console during night time when your tv isnt in use also you can take 1min to queue the game wow one min that your family doesnt watch something

instead ofnmaking excuses ehynnot just do it

you can downlosd the games if you add a payment option and you wont be charged 

Autorenewal doesnt turn on unless you make a membership purchase 

Dispite. urban legends please use the terms of use as it is the correct info even support articles

this is a free game there is no purchase so you can remove it immediately after words

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I tried to download a FREE trial from my console and it told me I couldn't because my console doesn't have any credit card info what utter bulls**t It what the hell is MS playing at

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Cthulhu Cult1st there is a problem with the marketplace, and that is why you are having problems at the moment.  More info here support.xbox.com/.../xbox-live-status

Xbox Ambassador.

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