Can't download 'premium content'.

I've not been able to purchase 'premium content' (anything on sale apparently) on Xbox live recently for some reason. I am 18 and have never had this problem before, I've always been able to do so until a few days ago. I just got a Microsoft points card not too long ago and now I can't buy anything. My account is, as far as I know, set to adult as well. 

 

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Last updated July 4, 2018 Views 33 Applies to:

Oh, and nothing in my settings is set to prevent this.

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Hey there Control! I'm glad to hear you were able to get things sorted!

Game on! And let us know if you have any other questions or issues. =)

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No ,it's still going on. I was just adding on to my thing, that I can't find anything wrong in my settings

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Sorry, just read the second one, it was terribly worded, I'd had a long day and was quite tired.. And it wasn't 4:30 am it was around 12-ish. But yeah sorry 'bout that.

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Hey there CONTROL,

Apologies for the delayed response.

There are a couple of questions to help us narrow this down:

  • What do you mean by "premium content"?
  • What are you trying to purchase from the Marketplace that is giving an error?
  • Are you getting a specific error code or message when you try to purchase?
  • Have you made sure to promote your account to an Adult account since you turned 18?


Please let us know if you're still having issues with this and we'll work from there. 

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I'm not too sure what happened but it just, literally just, fixed itself. I was going to double check the message it would send me when I tried to download something and it just downloaded it instead. Here are the answers to your questions I did promote my file when I turned 18 by premium content I mean anything in the sales & specials or any DLC in the games with gold. And the message was "premium content is blocked for this profile. To change your privacy settings go to Settings, Privacy. And I was trying to download it through the Xbox. Anyway thank you guys for the concern, and I hope this doesn't happen to anybody else. I'll try to find out what fixed it to help if someone else has this issue.

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Hey there Control,

That is very strange, but now we are glad it is sorted! :) Out of curiosity are/were you on a Family pack account?

Do let us know if the issue happens again though! 

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Oh found it out, somehow, not sure if I unknowingly did it or not, but my privacy settings were changed from custom to adult, and there are almost no differences between the settings I had customly put on and the ones that are under adult. And to answer your question, no I've never been under a family pack. The only differences were: Kinect sharing (I had it off), Social network sharing (Had it off), video and music status (Didn't even bother doing any thing with this one, now it's blocked), and Voice search data.

If any of those kept me from downloading stuff then I'm going to be super p***ed off because non, ABSOLUTELY NON of the things in private settings say any thing about freaking private settings. [MOD REMOVED]

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I have the same issue and it seems that I can't purchase anything such as dlc and add-ons for games. Can anybody help me

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