Can't change Gamertag for free

Hello,

This may be the wrong place to post, as there was no "General" support category. 

Im trying to change my gamertag, but it says i have already changed it once for free, but i have never changed it,

So can you at the support somehow see my name history? im 100% sure i have never changed it so it's strange.

Thanks.

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:
Answer

Hey there, Tobem! Because you have a personalized GT right now, that means you have already used your free change. The one free change is offered if you have a generic GT created by us. This generally is AdjectiveNoun12345 (random numbers). When you set up your account, you likely chose your own GT instead of one of these randomly created GTs, and that is using your one free change.

Hopefully that helps clears up the use of the free change. :) Let me know if you need any further clarification.

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