Can't change gamertag, $21.00 in my microsoft account wtf

It keeps saying "Sorry there was a problem with the network while you were downloading. Try downloading it again." My connection is 100% fine....

 

Question Info


Last updated July 4, 2018 Views 6 Applies to:

Exact same issue here. Glad I'm not the only one.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I'm also having the same issue.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Have you tried this on your console or the website?

Since the change from Microsoft points to local currency the website has had some issues dealing with purchases and in particular sales and offers but it may cause issue with gamertag changes too.

The best method of purchasing something at the moment is to use you console.

Please note you may be prompted to turn any remaining points into currency when you confirm the transaction.

If it says payment has been taken but nothing downloads you can view purchase history here:

support.xbox.com/.../view-download-history

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

If you go into you're system settings and check the download and see a yellow exclamation next to it. The file is crupt . Delete it and redownload it .

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.