Can't buy stuff anymore since I'm underage? Well that's not true..

Hello

I have been using my account for couple of years now without any kind problem. But now, when I try download anything from Lumia's Marketplace, or even just try to manage my account from webpage, it keeps telling me that I need approval from my parents. Well, thing is..

  • 1: Im 19 years old.
  • 2: I have not set up any kind parent email address.
  • 3: Problem appeared just while ago?
When I go check my Windows profile, it tolds me that I'm 19 years old (as it should..) but still it keeps telling me that I'm underage. Whats the problem with this? 
 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Hello,

If your Xbox LIVE account is under parental control and you want to identify the parent Microsoft account, follow these steps on your console:

  1. Sign in using your Xbox LIVE gamertag.
  2. Go to Settings and select Online Safety.
  3. Select an item to change and select Save.
  4. You are then prompted for your parent’s permission to make the change. The parent Microsoft account is displayed on the password entry screen.

Notes

  • If you are not prompted for parental permission when you make the change, your profile is not under parental control.
  • If the age set in your Xbox LIVE account is at or above legal adult age for your country or region (for example, 18 in the United States), you can remove your account from parental control. For more information, see "Promote a child account to an adult account" in Xbox LIVE online safety and privacy.
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Promote a child account to an adult account in Xbox

Xbox LIVE determines whether an account is a child account or an adult account based on the age of the account owner. Account owners who are younger than 18 are given child accounts in the United States. The legal adult age varies by country and region (for example, the adult age in Korea is 20).

Child accounts are tied to an adult's Windows Live ID. The adult account can control Family Settings and restrict some features of Xbox LIVE.

After you reach the age of adulthood (which varies by country and region), you can promote a child account to an adult account. This promotion removes the Family Settings and Xbox LIVE restrictions.

To promote a child account to an adult account

  • Sign in to Xbox LIVE by using the account that you want to change.
  • Go to Settings, and then select Account.
  • Select Promote Child Account.

    Note This option is available only if the date of birth for the account indicates that you have reached the age of adulthood (18 in the United States). The legal adult age varies by country and region. The age of an account owner is calculated by using the date of birth provided when the account was created. This date cannot be changed. If you entered an incorrect date of birth when you created the account, your only option is to create a new account using the correct date of birth.

  • Follow the on-screen instructions to promote the account.

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How I'm supposed to do this without any console? I have just windows phone.

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Hey there, Keekkuu. Do you have a friend that owns a console? If so, you might try downloading your profile to their console and promoting your account that way. Let us know if that is a possibility!

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