Can't buy points

I've been trying to buy Microsoft points with a variety of payment options but they are not working.  I have a U.S. payment account, but am currently living in Mexico.  However, i've tried buying from while in the U.S. and it still doesn't work.  I've tried 2 credit cards and my paypal but each one says the payment wouldn't work and to contact my provider.  

Any ideas on what is preventing my purchase?


Question Info

Last updated July 4, 2018 Views 2 Applies to:

I have no idea what would be preventing your purchase.  The only suggestion I might be able to provide would be to purchase a pre-paid card.  I realize this might be an inconvenience, but it should work.  I don't know why it would not let you use any of the other methods of payment.  The only thing I could think of would be if the region the Xbox is set to doesn't match the region the credit card is set to.  I have no idea about that, personally, but I hope this helps.  

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