Can't buy MS points on console, but can buy on homepage

Hi, for a couple of weeks now, I can't buy points directly on the console. I always get the payment method can't be authorzied error, for both credit card and PayPal. It does however work if i log on to the xbox live homepage and buy points here (using the same card that couldn't be authorized). Anybody have an idea how I can fix this "problem"?

Question Info

Last updated July 4, 2018 Views 1 Applies to:

This is an issue that most likely is not a problem with your account or credit card information, but just a problem with Xbox Live receiving your information from your Xbox.  I would contact Xbox Support staff directly via the phone and give them your information and they can most likely set it up with your console.  Hope this helps and let us know if it did!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.