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So, im having a hard time buying a game. I have linked my paypal to my account so i can buy it since I have $50.50 in my xbox account. When I try to buy it, I get the error, 80190848.Please help me. Im trying to buy NHL 14.
Could I ask that you check the billing information on the account? That's the first step for that particular error code.
Log in at
https://commerce.microsoft.com and verify (and update if necessary) the information there. Particularly the address should be looked at, and your account region and physical locations should match. If not that will throw up errors.
Could you get in touch with Phone Support and have them check your account for you? Specifically whether a financial risk-block has been placed on the account. This would prevent purchases, can be applied automatically for a variety of reason the system
deems as possibly fraudulent, and would not be visible to you except when trying to make further purchases.
t turns out the issue relates to a risk block where by if you buy numerous items in a short time scale or have suddenly bought something after a long break then the system automatically lock your account to prevent fraud.
To remove the lock please contact support as above and explain the issue.
Be aware it took 5 days for a resolution so please be patient.
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