Can't Buy Anything On XBOX.COM

WHY CAN'T I BUY ANYTHING, even if it's free (ex. Ascend: Hand of Kul)?

When I want to buy something: themes, games... I only see "Add New Payment Option" and "Cancel"?

Seriously XBOX?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

The website has not been updated to use the new currency system. The only way to make a purchase through the website, even free stuff, is to have a payment method on file.

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Hi since the change from Microsoft points to local currency the website has had some issues dealing with purchases and in particular sales and offers.

The best method of purchasing something at the moment is to use you console.

Please note you may be prompted to turn any remaining points into currency when you confirm the transaction.

If it says payment has been taken but nothing downloads you can view purchase history here:

support.xbox.com/.../view-download-history

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Will this be fix in the long run?  I would like an option to purchase items from the PC, but not input a credit card.

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I would hope so because I'd like to do the same thing, but there's been no official word on if/when that will happen.

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