I've tried everything recommended at least a dozen times and then some. After following thread after thread its been made obvious the problem is on your end MS so please save me the trouble of asking pointless and redundant questions and fix my account so you can start taking my money once again. The helpline is esspecially useless with all those teenagers who dont know the first thing about error resolving. I was transfered a few having to explain detail after detail with no success. Havent been able to make a purcase or add points for a month now and itsnot my bank. Also tried paypal with the same dang error.