Can't answer calls on skype while playing in a different app

Hey guys,

first post here but I am stuck.  

I love using Skype on the One but i noticed that when I recieve a call while playing a game or browsing a different app I can't answer it without the call dropping. I have no issue making the call but when I am trying to answer the call while playing it just closes out.  I re installed Skype and no help.

Any ideas?

thanks

 

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Last updated July 4, 2018 Views 36 Applies to:

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Just to clarify the behaviour that you're seeing:

  • Does the Xbox recognise the command you say as "Xbox answer", or does it recognise it as "Xbox hang up" (it shows the recognised command in the top-right corner?
  • Does Skype launch when you say "Xbox hang up"?
  • Assuming Skype does launch, does it instantly hang up, or does the call end after a few seconds?

Thanks,

Derek

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derek,

The Xbox does recognize the command answer and hang up.  if im making a call from inside the program it works perfectly but when im in a different app and i get a call and I answer the call it immediately drops.  then I have to call back and then it will work.  

thanks

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To further clarify, when I say "Xbox Answer" it does switch to Skype but that is when the problem starts.  thanks for the help

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So, Skype is not running, you're playing a game or in another app (any particular, or all of them?), and then you receive an incoming Skype call. You say "Xbox answer", which the Xbox recognises and launches Skype. Do you see the blue gradient screen that says "Connecting your call..."? If so, what happens next?

  • Are you signed in to Skype on any other device with the same credentials? If so, are you choosing to ignore the call there?
  • Do you have voicemail set up on your Skype account?

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So far I have been playing a game, and editing a video.  It does begin to show the gradient bar that usually shows but it never finishes.  It then goes to the contacts screen as if I selected their name and have the option to call, no video call, etc.  

At that time yesterday I had 4 devices all in the same living room connected to Skype at the same time.  Every device rang but I only dealt with the Xbox app.  I did not even touch the other devices/apps.  I am pretty sure I  have voicemail setup.

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OK, thanks for that information. It's not something that we're seeing anywhere else, but we will investigate.

A couple more final checks:

  • Is the call going to voicemail for the caller, or is it just ended?
  • What is the platform and version of the client making the call?

Thanks,
Derek.

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I have the very same problem. I used my Xbox one at my parents and at my own house with the very same problem. When I receive a call while in another app and either use the Xbox answer command or the controller, skype will open and say connecting...... then flash back to the call ringing. The person hangs up and I ring them back but when I do this and make a connection, a message appears in screen telling me that they are calling me again. Ii can make calls without any problem.

Im thinking it might have something to do with being signed into the same skype account on multiple devices at the same time but not sure

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I'm also having this problem. I have yet to successfully "answer" a call. I'll even sometimes get more than one notice that I'm getting a call and it does not matter if I use "xbox answer" or the controller and select answer from the notice screen. The result is the same, nothing on the other end and Skype trying to "connect". My callers are always calling from their cell phones or their desk phones.

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Same issue for me.

Playing game/watching movie.

Skype call pops up.

I say "xbox answer".

Skype loads and takes me to the callers profile screen.

I then have to select answer with video to connect to the call.

I assume saying "xbox answer" should just load skype and connect me in one smooth flow, right?

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I'm having this exact same issue as well. Watching TV or playing game, someone skype calls me and I say "Xbox Answer". Xbox recognizes the phrase and launches Skype, but never answers the call. I then call back.

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