Can't Add Credit Card

Hello,

I am having an issue with my account, I recently bought a DLC for a game and now that I got a gift card for Christmas I deleted the previous card on my Xbox and now I cannot add a new one. Even when I go online and try to click the Add credit card option the link will not follow. I noticed it would not work when I entered my gift card (It's a master card prepaid) the expiration date was 2021 and I put it as 2020 for that was as high as it would go and now I cannot even add a card on my computer. Is something wrong or is it closed for Christmas?

In short: I cannot add a credit card and the links to do so will not work.

Thanks,

Renji

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hi; RenjiAbarai 1;

The reason that you can't add the card you're using is because you cannot use a pre-paid credit card. This is due to the fact that the billing address on the pre-paid card does not match your address. You'll have to use a regular card or PyaPal, or use the prepaid credit card to purchase an Xbox currency card from a retailer. Sorry.

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Thanks for the quick answer!

If the DLC says it's price in cash can I purchase it with microsoft points and if not do the xbox currency cards count as cash?

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hello, can someone help me buy microsoft points with a credit card because I'm not getting, already checked the address and the option to add credit card and still the same error (8c320008) thanks

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Renji;

If you still have MS Points in your account, they should be automatically converted when you go to make the purchase. If you have a Points card, they points should be automatically converted when you redeem them. I'd do it quick, however, because I'm not sure how long it will still convert the points..

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R asafe7;

You cannot purchase Microsoft Points any longer; they have officially been retired/discontinued. If you want to add your local currency into your Microsoft Account (what used to be the stored points), you'll need to purchase a currency gift card for xbox. Also, for future reference, you should post your questions in threads of your own, that way all answers given can be tailored to your issue.

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I'm with Lloyds TSB and I want to attach my debit card to my xbox account, but everytime I write in the correct details, it says that there is a error... Please help me??

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