My son (brennanthomas1) joined a nazi zombie game on COD:W@W which he just got for Christmas and in that game there were things going on that weren't normal. After playing that game, he is now unable to play the game online. He's 9, and has no mods (i.e. has nothing to do with hacking and didn't realize he was in a hacked game). He also spent 2400 MS points to purchase all the maps. How does he get access to his online play for this game?