Buying points with a suspended account

Hi,

Few years back my account got locked out from xbox live because of ToS Violations (modified firmware).

With the release of Age of Empires Online I decided to buy some stuff from the marketplace, but I keep getting errors when trying to process the payment. On live.xbox.com I get error: FFFFFFFF0000006C and inside Age of Empires Online I get 80169d94. I`ve checked my details on billing.microsoft.com and everything is correct.

My only conclusion then would be that my account is locked from purchasing due to past violations?

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

When an account is permanently banned from XBL it is no longer allowed to access XBL, that would include the Marketplace. If you want to be able to download any content from XBL you will have to create a new account.

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