brand new games freezing

I recently went to America and got Tom Clancy Splinter Cell Blacklist from there. I haven't played it then until I got home in the middle east. My console reads NTSC games and I'm not sure what is happening here but the campaign part 1 of blacklist is freezing. It's similar to the issue of GTA V. But only the part one seems to freeze. It seems it only freezes when it's loading. I played to just enough to ALMOST reach mission 2 ( not even) and it's really driving me crazy. I can't just go back to America and get a different copy. And the ones here are probably fake or PAL (if I could even find one) which my xbox won't take. Please help me out here I just don't know what to do. I'm on the verge of selling it. But who would want to do that to a really great game?

 

P.S. I also tried installing the game but after about 11% the console comes up with a message that says disc unreadable, clean with soft cloth (which I did over and over again).

 

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Last updated July 4, 2018 Views 92 Applies to:

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Can you see any scratches on the reading surface of the disc?

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No i dont see any...

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no i dont see any

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im playing part 2 right now and its working

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but now it says to insert disc one which is not working

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Hey there MW3,

Sorry to hear you've been having issues playing Splinter Cell.

Just to double check:

  1. Is this happening just with Disc 1 of Blacklist?
    1. I know you said Disc 2 works but do any of your other games freeze? 
  • Have you tried out Screen Freeze Troubleshooter?
  • Are you able to Install Disc 2?
  • Can you try Installing Disc 1 to a USB drive?


That will all help us narrow down what the issue may be.


I've also done some digging on others who are having the game freeze their console. It looks like Ubisoft is asking people to submit a Technical Support ticket using one of their Support options: Technical Support ~ Twitter Support ~ Facebook Support 



Please let us know how that all goes and we'll work from there.

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okay so, when i started disc 2 it said to enter disc one to play the game... i did so and it played for a while. well actually by thr time it had to load again it froze. Disc 2 probably wont let me play it until i complete part 1. None other games are freezing. i got Assassin's creed 3 from there too and it seems to be working just fine. And it's all just leading up to one question. Is it the game's fault or my xbox? My xbox is a MW3 custom 320 GB so i have enough space and i cleared my cache twice. Please answer this question

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Hi MW3Musa,
 

To clarify, did you perform the steps in the Screen Freeze Troubleshooter posted above? Were you able to remove all USB accessories from the console when testing the game with the hard drive attached? Did you also try removing the hard drive and then try playing the game off a new save file and with your profile downloaded on to a USB stick to see if the Hard drive being connected happens to be the issue? Give those suggestions a shot and let us know if they help. Thanks!

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i tried out the screen freeze and answered no for all of them. i also tried out removing the hard drive and playing but it's still freezing. But this time right at the beginning. But there was one thing that caught my attention. I went to my friend's house and just so happened that i brought the game along to see if it would work on his console. He has the original xbox 360 and when i tried the game it worked perfectly. So can anyone tell me why it isnt working on a updated better xbox 360?

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Hey there Musa,

I notice you mentioned earlier that your console can play NTSC games.

  • Is that NTSC-U or NTSC-J games? Is your console purchased in one of those regions?
  • What region is your friend's console from?
  • Did you purchase the game from a local retailer in America when you visited?



As I said before, there was a Ubisoft Support post in their forums asking people with freezing issues to submit a Technical Support ticket using one of their Support options: Technical Support ~ Twitter Support ~ Facebook Support. Were you able to get in touch with them there?

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