Bought "The Bourne Legacy" and the last 20 mins of the movie the screen is frozen!? :-(

I dont know what happened but fwding and skipping a chapter, its STUCK at 1:55:07 mark. The audio track cont onward but the picture is locked solid :-(

Can someone please help me with this, I buy A LOT of movies and it stinks that I can't finish this movie.  Can I have a credit or can you allow me to re-down load it for free/different version so I can see the rest of this movie?

I do not want to pay and re download this again...any help would be greatful.

Thanks so very much!

siren6907

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Hi siren6907,

May you please post this question in the Xbox Video and Xbox Music support forum here: forums.xbox.com/.../3144.aspx

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Hi,

You may want to consider deleting the movie and re-downloading it to see if this fixes your issue. If you're unable to do so, please reach out to phone support/chat support in regards to a credit/refund.

You should be able to re-download a movie that's purchased by going to Dashboard > Settings > Account > Download History.

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